When you receive your order Please open all boxes immediately and check contents. We must be notified of any damage or other problems within 2 days of you receiving your products. In order to serve you better, we request that you inspect all products received for defects within 2 days of receiving them.
Wrong Products Received: It is very rare that you will receive an incorrect product; we double-check all orders before we ship. However, if we made a mistake/error in shipping, please notify us within 2 days of receiving your order. We will provide you with return instructions on how and where to return the product. We will ship you the correct product and we will pay the shipping costs both ways. If you ordered the incorrect product (your mistake), standard return policy applies.
Shipping Damage:

If the packaging appears damaged on the outside, please refuse to accept it from the carrier; or please make sure when signing the shipper’s proof-of-delivery slip, you include a note stating the package is or appears damaged. If you do accept a damaged shipment, please inform us immediately.

Depending on the product and where/how it was shipped, it may be necessary for you to open a claim with the carrier. Also, if there was any internal (non-visible) damage, this will need to be reported to us and the carrier within two (2) days of receiving the product.

Defective Products:

Within two (2) days of receiving your order, if any product is defective; please contact us immediately.

Please do not ship the product back to us without contacting us first and receiving return instructions. Returns without approved RMA will be rejected. After we receive the defective merchandise, we will test it if need be, and we will ship back to you (at our expense) a non-defective replacement/repaired product. Should we determine that the product is in fact defective (and was returned in accordance to our return instructions/policy), we will cover shipping and replacement costs of the replacement to/from you (DOA - dead on arrival)

Please, notice that we only cover shipping cost for orders within North America (Canada and USA) International customers are responsible for shipping back the defective products themselves. We will, however, cover shipping of replaced/repaired unit to any customer.

We gladly accept exchanges on defective products within 30 days of original invoice date provided you have contacted us and received a defective confirmation code (RMA#) Please, note that return of a product defective due to improper handling, firmware upgrade failures etc. will require customer to cover shipping both ways  and labor cost for repairing the unit (minimum $30).


Only Best Rated shall have sole discretion as to the credit method. We may issue a credit, ship a replacement product, exchange or we may repair the item and return it to you. If you contact us after two (2) days and up to thirty (30) days of receiving your order, you will need to pay for the cost of sending the product to us. We will ship it back to you at our expense.

If you choose to return the defective item after 15 days but within thirty (30) days of original invoice, rather than replace it, we will charge a 25% restocking fee and your original shipping and handling charges will not be refunded. The return of the product is at your expense.

Returns:

All products may be returned within 15 days of receiving them for a full refund (subject to the restrictions below). Shipping charges are not refundable. The product must be received by Only Best Rated, Inc. within 15 days of RMA approval. Failure to follow the instructions below will result in 25% restocking fee applied to the return.

We will only accept a return if it is returned in the original manufacturer’s packaging, including all accessories, original box, protective plastic wraps etc. The products and accessories must be like new (no scratches, dents or other visible signs of use) in perfect condition. We request to return all products double-boxed as we ship them to you to protect the original box from damage. Do not write or stick anything on the product's box. Please use external box for this purpose.

Please make sure not to attach shipping label directly to the original product box. Product and its packaging should be in "like new" condition to qualify for no restocking fee return.

If a returned product is a replacement for previously returned product we provide no refund, but exchange or store credit only. We do not accept returns for the products that were modified, altered, misused, repaired or used with unauthorized software or hardware.

Do not ship products without receiving an authorization from us. If product returned back to us without our authorization or due to a fact a customer did not pick it up or refused to accept from a carrier, the customer is responsible to cover all costs incurred for a returning of the product back to us.

Special note for hard drives:
Due to nature of the product customers cannot return or replace hard drives unless found defective. If hard drive is defective upon arrival, it will be replaced at no cost to the customer. Otherwise, customer will have to deal directly with manufacturer of the hard drive to get it fixed/replaced.
Special note for extended warranty:
Extended warranties cannot be refunded after being activated.
Questions? If you have any other return questions, please contact us before placing your order.

You can call us at: 1-888-753-8353